HOTEL POLICIES


1. A non-refundable policy shall apply for all accommodation paid.

2. Cancellation Policy
  • Booking will only be confirmed once we have received a credit card or cash deposit (through telegraphic transfer).
  • Two nights deposit is non - refundable
  • No Show – Full Payment

3. Accommodation may be settled as follows:
  • Upon arrival
  • On departure – credit card details or passport must be handed to receptionist on arrival, to be returned on departure
  • Individual or group bookings of 7 days or more must pay at least 50% of accommodation upon arrival (with or without discount rates)
  • Full settlement of bill before departing the hotel
  • Payment must be made in advance to receive long-term discount rates (7 nights minimum)

4. Minimum stay is 2 nights. We do not take 1 night bookings.

5. Check in time is 2.00pm. If you check in before this time you will be charged for the night before.

6. Check out time is 11.00am. If you check out after 10am and before 6pm you will be charged a late check out fee, which is half the room rate. If you check out after 6pm you will be charged for an extra night.

7. We do not offer half-day rates on accommodation. If you check in and check out on the same day you must pay full room rate.

8. The hotel is not responsible for any personal effects lost on premises. A safety box is available in the manager’s office to store your valuables. We strongly recommend that you utilize this service to ensure the safety of your valuables (passports & travel documents, money, credit cards, jewelry, etc).

9. Please hand in room keys to reception before leaving the hotel at any given time. Lost room keys will incur a $20.00 charge per key.

10. Guests will be liable for lost or damaged property incurred by them during their stay.

11. Visitors are requested to leave rooms by 9.00pm

12. All rooms are NON-SMOKING!



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